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We offer fibre broadband connections, providing fast and reliable internet for your home in Spain, depending on availability at your address.
Availability depends on your location.
Get in touch with our team and we’ll check the best broadband options available for your home.
Yes. The commitment period depends on the broadband plan available at your address.
Depending on the option you choose, the commitment can range from 3 to 12 months.
Our team will always explain the conditions clearly before you place your order, so you know exactly what to expect.
Installation time depends on whether fibre has already been installed at your property.
Our team will keep you informed throughout the process and guide you every step of the way.
Yes. We organise the installation for you and coordinate everything with the network provider, so you don’t have to worry about a thing.
Absolutely. You can combine broadband with mobile plans and other Tiekom services for a more complete and convenient setup.
Our team provides personalised, multilingual support before, during and after installation, whenever you need help.
A Data SIM gives you fast and reliable mobile internet without using your home provider’s roaming. It’s a simple, flexible and cost-effective way to stay connected in Spain or across Europe —ideal for travel, work and everyday use.
Yes. You can choose between a physical SIM card or an eSIM.
If your device supports eSIM, you can activate your plan instantly —no waiting, no shipping, no plastic.
The European Data SIM works in EU Zone 1 countries, allowing you to use your mobile data while travelling across multiple European destinations with one single plan.
If you’d like to confirm specific countries before travelling, just email sales@tiekom.com and we’ll send you the most up-to-date list, as coverage may vary depending on European Union agreements.
Yes, this is a data-only plan. Traditional calls and SMS are not included, but you can easily make calls and send messages using apps like WhatsApp, FaceTime, Zoom or Skype.
No. There is no contract and no minimum commitment.
You stay in control and only pay for the service when you need it.
You’ll enjoy high-speed 4G and 5G mobile data (where available), using reliable networks across Spain and Europe.
In remote locations such as mountains, forests or deserts, speeds may be lower due to local network coverage limitations.
Yes. If your device supports dual SIM or eSIM, you can keep your usual number for calls and messages while using our Data SIM for mobile data.
Yes. Our Data SIMs work with smartphones, tablets, MiFi routers and other compatible devices —perfect for travel and remote work setups.
No. There are no hidden feesand no activation costs.
The price you see is exactly what you pay.
The European Data SIM can be used for up to 3 consecutive months outside Spain.
If the SIM does not connect to the Spanish network during that time, the network operator may suspend or block the service in line with European roaming regulations.
If you’re planning long-term travel, feel free to contact us in advance for advice.
Our Data SIM and eSIM plans are ideal for:
Any device with iOS or Android operating system is compatible with our APP.
It is also compatible with Google Chrome Cast, as long as your device meets the following operating system requirements:
1. Android 5.0 or later versions
2. iOS 12.0 or later versions
You can also find our APP for PC compatible with Windows 10 available.
Our APP is available in the main application stores, Google Play and Apple Store (Insert link).
With our APP you can enjoy all the streaming content 100% legal but it does not have a catch-up option to save programs on your device since this service conflicts with the legal rights of the creators and producers.
With this we ensure uninterrupted service and our clients will never be bothered by unexpected server closures.
Absolutely! The best online TV platforms already allow simultaneous access from two different devices.
With Tiekom IPTV, you can access two devices simultaneously with any of your subscriptions without additional costs.
Yes, you can share your account with a friend, but remember that it can only be accessed from two devices at the same time.
At the moment this is not possible. The maximum number of simultaneous accesses is two regardless of the plan you choose.
All these channels that have HD quality viewing availability are available in our APP. You just have to make sure that you are using an HD device.
As easy as swiping a finger! Swipe up and down to change the channels.
You can also press the Home button to see the entire channel grid at a glance.
You only need to download the “Google Home” APP on your phone, available on Google Play and Apple Store and follow the device configuration instructions.
If you already have Google Chrome Cast configured on your phone, you only have to press the share button within the APP and you will be able to use your remote as if it were a mobile.
Yes, our application is 100% legal and complies with all current regulations. Our clients will never suffer a drop in their service due to server closures abroad.
create your account, log in, download, and install our application to enjoy the cloud-based gaming service.
Do not worry! Our technical support will be happy to help you. In our website you will find the support contact details. Write your ticket explaining your problem and our technical assistance will respond as soon as possible.
What is essential to play?
Create an account and log in, have an Internet connection, and download our Windows application.
Should I play with the mouse or the keyboard?
Some games must be played with the mouse, others with the keyboard, and many of them with both. Don ́t worry, the game will specify how to play and if you can choose the one you prefer.
Can the game be paused?
Each game has its menu to pause it. This way you don’t have to worry about losing progress.
What happens if my PC goes to standby or loses the network connection? Don’t worry, thanks to our technology, all your progress is automatically saved. It will be just a pause.
How can I manage my account details?
If you want to manage your credit card, see your invoices, change your profile picture, your subscription plan, or any other parameter of your account.
Can I have more than one account?
Yes, you can have several accounts on different devices (PC, TV, mobile application). Please note that each account is associated with an email account.
How can I delete the account?
You can delete your account by writing a ticket through our technical support contact. Our technical assistance will take care of it.
What internet connection do I need?
It is recommended that the computer or laptop be connected to WiFi, as it improves network performance and bandwidth availability. However, any network connection (ie Ethernet, WiFi, and 4G) is supported.
What bandwidth do I need?
It is recommended to have at least 20 Mbps available, although the bandwidth consumed on average is lower, to enjoy the best possible experience (FullHD @ 60FPS). If there are issues with bandwidth and it is suddenly lower, the image quality / resolution will be automatically managed by us to prioritize gameplay.
Can I play without an internet connection?
No. Internet connection is required.
Why am I experiencing crashes if I have good bandwidth?
Usually this happens when using a WiFi connection, especially when multiple devices are connected. However, there are many routers that filter certain connections by default. To solve this, we recommend following the instructions below: access the router’s configuration menu, go to the port opening menu (also known as “Port Triggering”) and enable port 25600. After enabling it, allow a few moments for
them to apply the changes (depends on the router usually take a couple of minutes). If problems continue, check if there is an intrusion detection mechanism (also known as “Intrusion Detection”) enabled. If so, we advise disabling it, because it slows down connections. If you have questions about these changes, contact our technical team by creating a ticket in our Help chat.
Yes. Our international mobile plans include international minutes to selected countries, so you can call abroad from Spain without worrying about extra charges.
This is the main difference compared to our national mobile plans.
Our international mobile plans include 1,000 minutes per month to call mobiles and landlines in the following destinations:
Germany, UK, Denmark, Finland, Greece, France, Ireland, Iceland, the Netherlands, Sweden, Norway, the United States, Canada, Italy, Poland, Hungary, Romania, Austria, Slovakia, the Czech Republic, Lithuania, Croatia, Kazakhstan, Russia, China, South Korea, Japan, Hong Kong, Brazil, Colombia, Argentina, Mexico, Panama, Portugal, Paraguay, Belgium, Bulgaria, Cyprus, Slovenia, Israel, Liechtenstein, Luxembourg, Andorra, Costa Rica, Estonia, India, New Zealand, Peru, the Dominican Republic, Singapore, Switzerland, Thailand, Taiwan, Uruguay, Venezuela and Morocco (landlines only).
Once the 1,000 international minutes included in your plan are used, additional calls will be charged at the standard rate for each destination, including call setup fees, according to current tariffs.
If you have any questions about international rates, our team will be happy to help.
Yes. All our international mobile plans include unlimited calls to Spanish mobiles and landlines.
Yes. EU Zone 1 roaming is included at no extra cost, so you can use your plan while travelling across participating European destinations.
EU Zone 1 roaming includes the following countries and territories:
Germany, Austria, Belgium, Bulgaria, Cyprus, Croatia, Vatican City, Denmark, Slovakia, Slovenia, Estonia, Finland, France, Gibraltar, Greece, Guadeloupe, French Guiana, Hungary, Ireland, Iceland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Martinique, Mayotte, Moldova, Norway, the Netherlands, Poland, Portugal, the Czech Republic, Réunion, Romania, Saint Martin, Sweden and Ukraine.
Coverage may vary depending on local networks and roaming agreements
Absolutely. You can keep your existing Spanish number or request a new one – the choice is yours.
We’ll take care of the whole process.
SMS are not included.
They are charged separately depending on whether you send them to Spanish or international numbers.
No. Our international mobile plans do not require long-term commitments.
You stay in control and can adapt your plan as your needs change.
To activate your line, we’ll need a copy of your ID documents and a few basic details.
Once that’s done, we’ll take care of the rest.
Of course. You can use WhatsApp, FaceTime, Zoom, Skype and any other apps normally, using your mobile data.
Yes. Our international mobile plans include international minutes to selected countries, so you can call abroad from Spain without worrying about extra charges.
This is the main difference compared to our national mobile plans.
Our international mobile plans include 1,000 minutes per month to call mobiles and landlines in the following destinations:
Germany, UK, Denmark, Finland, Greece, France, Ireland, Iceland, the Netherlands, Sweden, Norway, the United States, Canada, Italy, Poland, Hungary, Romania, Austria, Slovakia, the Czech Republic, Lithuania, Croatia, Kazakhstan, Russia, China, South Korea, Japan, Hong Kong, Brazil, Colombia, Argentina, Mexico, Panama, Portugal, Paraguay, Belgium, Bulgaria, Cyprus, Slovenia, Israel, Liechtenstein, Luxembourg, Andorra, Costa Rica, Estonia, India, New Zealand, Peru, the Dominican Republic, Singapore, Switzerland, Thailand, Taiwan, Uruguay, Venezuela and Morocco (landlines only).
Once the 1,000 international minutes included in your plan are used, additional calls will be charged at the standard rate for each destination, including call setup fees, according to current tariffs.
If you have any questions about international rates, our team will be happy to help.
Yes. All our international mobile plans include unlimited calls to Spanish mobiles and landlines.
Yes. EU Zone 1 roaming is included at no extra cost, so you can use your plan while travelling across participating European destinations.
EU Zone 1 roaming includes the following countries and territories:
Germany, Austria, Belgium, Bulgaria, Cyprus, Croatia, Vatican City, Denmark, Slovakia, Slovenia, Estonia, Finland, France, Gibraltar, Greece, Guadeloupe, French Guiana, Hungary, Ireland, Iceland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Martinique, Mayotte, Moldova, Norway, the Netherlands, Poland, Portugal, the Czech Republic, Réunion, Romania, Saint Martin, Sweden and Ukraine.
Coverage may vary depending on local networks and roaming agreements
Absolutely. You can keep your existing Spanish number or request a new one – the choice is yours.
We’ll take care of the whole process.
SMS are not included.
They are charged separately depending on whether you send them to Spanish or international numbers.
No. Our international mobile plans do not require long-term commitments.
You stay in control and can adapt your plan as your needs change.
To activate your line, we’ll need a copy of your ID documents and a few basic details.
Once that’s done, we’ll take care of the rest.
Of course. You can use WhatsApp, FaceTime, Zoom, Skype and any other apps normally, using your mobile data.
To contact us with regards to Europcar, please refer to our Contact us section.
The rental will be paid when returning the vehicle, except if you have booked a prepaid rate (Pay online offer). In that case your credit card will be debited for the rental amount at reservation time.For non prepaid bookings, a deposit will be required at time of pick-up and you will pay at the end of the rental.
The accepted means of payment are credit cards, Europcar charge cards, vouchers and cash. This may vary depending on the vehicle type you rent.
Debit card may be accepted depending on the renting country where you will pick-up the car. Please refer to our Terms & Conditions section in our website http://www.europcar.com/terms-and-conditions.
Europcar allows you to modify or cancel your reservation online after it is confirmed, provided it is done up to 48 hours prior to rental time without any fees. If not a cancellation fees of 50€ will be applied.
You simply need to click on the “View, modify, cancel your booking ” link in My Account section.If you benefit from the “Reservation Guarantee Hold” (please refer to “What is the Europcar Reservation Guarantee Policy?” for more information), failing to cancel your reservation and to collect the vehicle before the station’s closing time will incur a no show fee of €95, or equivalent in the currency of the rental country. Please note that you can only modify or cancel the reservations which you made online by yourself. You will not be able to amend online reservations made or modified by Europcar’s Reservation Centre, by a Travel Agency, or reservations made using a different driver ID from the one you are using in your current session. You will receive a confirmation of amendment or cancellation by e-mail.
You will need to present to our customer representative:
1) your normal driver’s license, issued by your country of residence and held for a minimum period according to local legislation or conditions. It will be requested at every rental. In addition to your normal Driving Licence, your International Driving Licence is also mandatory if your driving licence is written in a language different to the one of the renting country and/or in characters that can not be read in the renting country. Note that your International Driving Licence is valid only if accompanied by your normal Driving Licence. Driving Licences must be valid in the country of rental.
2) your identification document such as your passport (or your national identity card).
3) your valid credit card with an expiry date after the due check-in date. If you use a Europcar prepaid voucher as mean of payment (with a specified value or the mention ‘Group & Days apply’), you must also present a credit card for those charges which have not been prepaid (such as extras, refueling charge, deposit). Please check the list of accepted credit cards in the country rental conditions.
NOTE: Points 1) and 2) are applicable to all additional drivers, if any.
The vehicle should be return to the Europcar station at the latest on the date and time shown on the rental agreement document. The hire period will end when you return the vehicle to the Europcar station and hand the vehicle keys and the registration documents to a Europcar agent or its representative. The rental period is calculated per 24 hours non divisible from the time of pick-up of the vehicle. Europcar allows a 29 minutes tolerance period at the end of the rental.
Yes! In Spain, anyone can switch to Tiekom Energy, regardless of where their supply is located. Only exceptions are Ceuta and Melilla in Africa. It’s very easy: you can do it on this website, by email and by phone.
Switching to Tiekom Energy is very simple. You can fill out the application form on our website or you can send your latest invoice, a copy of your ID/passport, NIE and your bank account number to us at: sales@tiekom.es
No. We take care of everything. Of course, you must check whether you have any maintenance services and/or insurances with your current company because if you do, we are not authorized to cancel it/them.Switching to Tiekom Energy is completely free.
Never. This is guaranteed by law. Your previous company and Tiekom Energy will agree to carry out the change and we will notify you when it has been done.
Once the request is sent to your distributor, the change usually takes 5 to 20 days. We will notify you when it has been confirmed.
Never! One of the main advantages of Tiekom Energy is that we do not offer any type of minimum contract term. We work hard every day to keep satisfied.
No! Your meter will remain the property of your distribution company regardless of who your current supplier is.
Invoices are sent by email or post. We recommend that you choose email. In addition to receiving your invoice on the day it is issued, you will contribute to preserving the environment.
Your invoice shows the due date, which is the date on which you will see your bank account has been charged. If you have chosen a fixed payment date, your bill will be collected on the chosen date regardless of the due date.
If you have a remotely-managed meter, your actual consumption will be billed. If, on the other hand, you have an analogue meter, it will depend on whether your distributor has read your meter or whether you have provided the reading yourself. Of not, the distributor will have to provide an estimated reading.
How much does it cost to change my power and/or tariff?
We will not charge you anything for changing your power and tariff, but your Grid company will.
Power reduction: You will only have to pay the connection fee (€ 9.04 + VAT / IGIC)
Power increase: You have to make sure that your certificate is up to date and can bear the new, increased power. If not, you must request a Electrical Installations Certificate (Spanish abbreviation: CIE) or Electrical Installations Inspection Certificate (Spanish abbreviation: BRIE). An authorised electrician can issue these. The costs related to the power increase will be:
– Increase fees: € 17.37 + VAT / IGIC per additional kW requested
– Connection fees: € 19.70 + VAT / IGIC per additional kW requested
Change of tariff: If you have standard power, the cost will be € 9.04 + VAT / IGIC for connection rights. If your power is not standard, you must have the power adjusted to make the change.